Return & Refund Policy

DOA Policy (Dead on Arrival)

• Refund for perished fish conditions:
  • Provide a short video of fish in unopened bag on arrival.
  • For extended DOA period, provide a video of deceased fish in water.
  • Claims not processed without clear video.
• No refunds if fish are left unattended or at the postal office/courier warehouse.
• Ensure correct address for DOA policy validity.
• Fish health checked before shipping.
• Shipping stress may require acclimation.

Refund Policy

• Refunds for faulty items with a description of the fault.
• Fault report within 24 hours of arrival.
• "Change in mind" exchanges for non-live goods with return in original packaging (customer pays postage).
• "Change in Mind" exchanges do not apply to live goods.